Career Profile
Senior Systems Engineer with experience architecting, configuring, and maintaining all types of AWS environments. Most recently my expertise is in building CI/CD pipelines employing Gitlab with API Gateway and Kubernetes. I am passionate about technical mentorship, striving for continual improvement of myself, my colleagues, and my customers.
Experiences
Developing and leading engineering teams toward a fully-automated CI/CD workflow utilizing Gitlab-CI pipelines with Kubernetes (EKS), API Gateway, Lambda, S3 and local development environments.
Re-architecting all infrastructure to meet demands of SOX / PCI / GDPR compliance.
Engineered core integrations (Ticketmaster Resale & API Gateway for GDPR compliance) through full lifecycle from initial inception to pipelining and release.
Implementing AWS and industry best practices to maintain a high level of security with infrastructure and the AWS account as a whole.
Responsible for architecting, scaling, and maintaining a high volume festival ticketing infrastructure through frequent high-demand on-sales.
Planned, managed and migrated over 50 networking appliances, servers, and storage devices from vSphere on bare-metal to various AWS services and into containers.
Assisted customers in architecting scalable, fault-tolerant solutions in the AWS cloud.
Deep-dive issues to provide root-case analysis on network, host, instance, and OS-levels.
Author bash/python/AWS-CLI scripts to facilitate exchange of configurations and metrics.
Advise on industry best practices both AWS-specific and general system administration.
Train and develop peers in the fundamentals of Linux administration.
Installed, configured and troubleshot services including Apache, Nginx, MySQL, Java, PHP, FTP, SSH, and DNS.
Responded to urgent monitoring events and provided prompt and accurate root-cause analysis.
Advised customers who were considering new deployments in terms of both hardware and software.
Resolved server down-time issues utilizing DRAC, iLO or vSphere.
Analyzed and pinpointed performance issues related to resource consumption, disk IO, and networking.
Authored and utilized shell scripting as necessary to expedite resolution and streamline techniques.
Designed, QC’d, and implemented maintenance plans involving multi-department coordination.
Provided dedicated account management to over 200 Linux SMB customers.
Collaborated with support engineers to facilitate escalated levels of troubleshooting on both Linux and Windows.
Negotiated renewal contracts for consumption of Rackspace portfolio including private and public cloud.
Consulted with other business units to ensure customers with diverse product needs received a highly personalized and consistent experience.
Trained account management team in upgrade discussions and developed new-hires in all job functions.
Administered in-house Microsoft Exchange, Microsoft Active Directory, Blackberry Enterprise, MSSQL, and applications servers.
Provided end-user support, including software installation and configuration, and system performance management.
Managed website updates and build feature sets utilizing HTML, CSS, and Javascript.
Supported Mac, Windows, iOS, and Blackberry hardware and software.
Coordinated new systems and networking deployments.
Supported collaboration tools including Google Docs, Box.net, and Lastpass.
Drafted user manuals, web-based bulletins, and online documentation for custom legal applications.